In Dealership Consulting
We work directly inside your dealership to implement the processes, communication standards, and workflow improvements your team needs to perform consistently and profitably, focusing on automotive consulting for effective dealership operations.
What We Improve
- Financial performance improvement
- Advisor communication & process discipline
- Technician productivity & labor efficiency
- Workflow, dispatching & production control
- Customer experience & retention practices
- RO process & upsell consistency
- Leadership accountability & structure
This isn’t theoretical training — this is hands-on coaching for service drive improvements where performance actually happens.
SERVICE ADVISOR TRAINING FOR COMMUNICATION, TRUST, AND SALES
Stronger advisors lead to enhanced revenue, retention, and customer satisfaction index (CSI) within dealership operations. Our automotive consulting service advisor training programs equip advisors with the skills to communicate clearly, present recommendations confidently, and foster long-term customer trust.
Training Focus Areas
- Verbal & non-verbal communication
- MPI explanation & presentation
- Estimate preparation
- Time/mileage maintenance recommendations
- Post-diagnostic selling
- Menu presentation
- Active delivery
- Setting the first and next appointment
As your advisors become more confident, consistent, and customer-focused, you'll see significant service drive improvements, resulting in better $/RO, higher approval rates, and stronger retention.
PARTS DEPARTMENT TRAINING & OPERATIONAL OPTIMIZATION
A high‑performing parts operation is essential to achieving service drive improvements within your dealership operations. Our Parts Management Training, part of our automotive consulting services, enhances your inventory control, pricing strategy, and department communication.
What We Improve:
- Inventory management & obsolescence reduction
- Pricing and margin performance
- Wholesale parts strategy
- Reporting and system settings
- Staff training & productivity
- Parts & service integration
Our structured parts review ensures long‑term efficiency and significant financial impact.
express maintenance
Industry data indicates that dealerships lose nearly two-thirds of their service customers to independent shops once the factory warranty expires. Our Express Maintenance Program, a key component of effective automotive consulting, is designed to reverse that trend by helping you build a consistent, repeatable process that prioritizes the customer experience throughout the entire lifecycle of the vehicle, not just during the initial years of ownership.
By emphasizing speed, convenience, communication, and trust at every visit, we assist you in creating lasting relationships that encourage customer loyalty long after the warranty ends. Our proven approach supports measurable growth in customer retention, parts and labor sales, and overall customer satisfaction scores, transforming routine maintenance visits into long-term loyalty.
Our Express Maintenance Program Includes:
- Strategic planning and implementation to maximize express service performance, enhancing dealership operations
- Training for technicians, advisors, production teams, and BDC staff
- Seamless integration between service and sales to drive repeat vehicle purchases
- Dealership-wide alignment on the value of express maintenance customers
- Increased service retention, parts and labor sales, and customer loyalty
A Smarter Approach to Express Service and Customer Retention!
video MPI training & impleMENTATION
Video MPI Succeeds With Training, Process, and Accountability
A successful Video MPI program in automotive consulting requires more than just technology—it depends on the right training, process, and ongoing monitoring to deliver consistent results in dealership operations. We support your Video MPI initiative by establishing clear standards for how inspections are performed and presented, training technicians and advisors on both the technical and communication aspects of video inspections, and ensuring the process fits seamlessly into your service drive improvements workflow. Ongoing monitoring and coaching reinforce accountability, consistency, and quality, helping your team build customer trust, improve authorization rates, and maximize the long-term value of every service visit.
Our Video MPI Program Includes:
- Clearly defined Video MPI standards and expectations
- Technician training focused on consistent inspections and video quality
- Advisor training on presenting recommendations and building customer trust
- Integration of Video MPI into daily service workflows
- Leadership alignment and support to reinforce usage and consistency
- Ongoing monitoring of completion rates and video quality
- Regular coaching and accountability to sustain performance
- Performance tracking tied to authorization rates and customer experience
A Disciplined Approach to Video MPI Performance!