Video MPI
Video MPI Succeeds With Training, Process, and Accountability
A successful Video MPI program requires more than just technology—it depends on the right training, process, and ongoing monitoring to deliver consistent results. We support your Video MPI initiative by establishing clear standards for how inspections are performed and presented, training technicians and advisors on both the technical and communication aspects of video inspections, and ensuring the process fits seamlessly into your service workflow. Ongoing monitoring and coaching reinforce accountability, consistency, and quality, helping your team build customer trust, improve authorization rates, and maximize the long‑term value of every service visit.
Our Video MPI Program Includes:
- Clearly defined Video MPI standards and expectations
- Technician training focused on consistent inspections and video quality
- Advisor training on presenting recommendations and building customer trust
- Integration of Video MPI into daily service workflows
- Leadership alignment and support to reinforce usage and consistency
- Ongoing monitoring of completion rates and video quality
- Regular coaching and accountability to sustain performance
- Performance tracking tied to authorization rates and customer experience
A Disciplined Approach to Video MPI Performance
